Frequently Asked Questions
Yes! Most of our listings support instant booking directly on FallRiverStay.com. Simply select your dates, review the details, and confirm your stay—no approval wait needed.
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. Bookings through platforms like Airbnb may also offer PayPal, Apple Pay, or other options.
If you booked directly through our website, please contact us to update or remove a saved payment method. For third-party bookings (e.g., Airbnb), you’ll need to manage payment info through their platform.
The booking process takes less than 5 minutes. Simply choose your property, input your details, complete payment, and you’ll receive confirmation and check-in instructions shortly after.
To cancel a booking, check your confirmation email for a cancellation link or log into your guest dashboard if you booked directly. You can also contact us for assistance. Our cancellation policy allows full refunds up to 5 days before check-in.
We’re available via:
Chat on our website
Email: stay@fallriverstay.com
Phone: (Insert your business number)
We typically respond within 1 hour during business hours.
Do you offer pick-up and drop-off?
At this time, we do not offer pick-up or drop-off services. However, we’re happy to help coordinate with local ride-share or taxi services if needed.
Yes, our units are professionally cleaned before every check-in. For longer stays, mid-stay cleanings can be scheduled for an additional fee. Just let us know in advance!
Absolutely. All of our rentals include free high-speed Wi-Fi—perfect for work, streaming, or staying connected.
Yes, our full apartments include fully equipped kitchens with cookware, dishes, and utensils. Great for families and longer stays!
Check-in begins at 3:00 PM and check-out is by 11:00 AM. Need early check-in or late check-out? Just ask—we’ll accommodate when possible.
All our units offer secure, contactless check-in using smart locks. Your unique entry code will be sent via email or text before your arrival.
Yes! Free street parking is usually available in front of the building, or in the public parking lot next tho the property. If you need long-term parking or special accommodations, contact us ahead of your stay.
Yes—no smoking, no parties, and quiet hours are from 10 PM to 8 AM. Full house rules are listed in each property description and will be shared after booking.
Yes, we provide fresh towels, linens, shampoo, soap, and toilet paper in every unit. If you’re staying longer, we can arrange mid-stay cleanings for a fee.
In most cases, yes! Extensions depend on availability. Just message us and we’ll help you update your reservation.
We sure do! We offer weekly and monthly discounts, as well as loyalty perks for returning guests. Be sure to book directly on FallRiverStay.com for the best rates.
Yes, a valid government-issued ID is required for all bookings. This helps us verify guests, ensure safety, and comply with local regulations. ID verification may be completed during the booking process or at check-in.
Accordion Content
Some units may require stairs and are not fully wheelchair accessible. If accessibility is important to you, please contact us before booking so we can match you with the right unit.
You’ll receive an email or message after check-out with a review link. We love hearing your feedback—it helps us improve and helps other guests find the right stay.