Privacy Policy — Fall River Stay

1. Information We Collect

When you use Fall River Stay's website or book a stay with us, we may collect the following information:

Personal Information: Name, email address, phone number, and billing information provided during the booking process.
Booking Information: Check-in and check-out dates, number of guests, property preferences, and special requests.
Communication Data: Messages sent through our contact form, WhatsApp, or email.
Usage Data: Information about how you interact with our website, including pages visited and time spent on the site.

2. How We Use Your Information

We use the information we collect to:

Process and manage your reservations
Communicate with you about your booking and stay
Respond to your inquiries and support requests
Improve our website and guest experience
Comply with legal obligations

3. Third-Party Services

We use the following third-party services to operate our business:

Beds24: Our booking management system that processes reservations and availability.
Stripe: Our payment processor for secure credit card transactions. Stripe's privacy policy applies to payment data.
Airbnb / VRBO: Third-party booking platforms where our properties are listed. Their respective privacy policies apply to bookings made through those platforms.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All payment transactions are processed securely through Stripe's PCI-compliant infrastructure. However, no method of electronic storage or transmission is 100% secure.

5. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. These help us understand how visitors use our site and improve functionality. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us: